Home Based JOB – Customer Service Associate

Designation: Customer Service Work From Home

Location: Kolkata

Salary: Upto Rs. 20000

Full Time

January 31, 2019

Description

Home Based Job Work from Home Customer Service Associate

A Home Based Job of Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description For Home Based Job
Customer Service Associate – Work From Home – Kolkata:
Customer Service Associate (Work From Home) – It is a ‘Work from Home’ model for Kolkata CS. Associates are expected to work from a home location. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
Knowledge & Skills Required
Desired skills for Home Based Job :
• Excellent English Communication skills
• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills – ability to clearly understand and address customer issues appropriately
• Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills

Preferred Criteria for Home Based Job:
• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business – asmuch as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations

Qualifications required for Home Based Job
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Salary for Home Based Job : Rs. 160000 to 220000 (Depending on Experience and Interview)

Shifts for Home Based Job : Rotational Shifts and Rotational Week Offs
Benefits for Home Based Job : Night Shift Allowance, Over Time, Meal Coupons, Internet Reimbursement Madiclaim for self and family mambers
How To Apply for Home Based Job
To Apply Please call – 9836465155
Email: wfm@evolution-services.in
Facebook: https://www.facebook.com/EvolutionServices1

For other openings Visit : http://www.evolution-services.in/job-listing-2/

Home Based Job

Home Based Job

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